This page will help answer your frequently asked questions regarding the USCIS process, accounts issues, and case-related questions.

Although we are not able to give support with your personal cases or accounts, we will give you specific instructions that will help direct you to the right place to get the answer you are searching for.

We at ImmiVision value our users. That is why we wanted to save you precious time searching for information online.

We suggest you review the questions below and see if your question is located here before you get in touch with our support team.


1. How can I hurry up my case?
You can request that USCIS hurry the decision on an application, petition, request, appeal, or motion that is under the USCIS authority.
Please click here for more details.

You can also open an e-request by clicking here.
2. My account login is locked.
If you enter your password incorrectly multiple times, you will get a notification that your account is locked. You need to wait 20 minutes before trying again. If this still doesn't work, send USCIS a message by clicking here.

More information on this issue can be found here.
3. I forgot my password, and I need help resetting it.
USCIS provides online access codes/logins. To reset your password, enter the USCIS page and type your email address to reset it.
Please click here to reset your password.
4. I changed my phone number and can't authenticate it.
You can find the details on how to change your Two-Step Verification Code by clicking here.
5. How can I find my Access Code?
If you lost your Online Access Code or it has expired, you can request a new one by clicking here.

You can find more information about this subject by clicking here.
6. How can I know my case number?
After you file a USCIS application, USCIS will mail you a receipt notice.
This notice will include a receipt number/case number.

If you filed a case using a lawyer, your lawyer may receive this and have your information, so be sure to contact your lawyer to receive more details.
7. How can I change my address?
It is strongly recommended that you submit your change of address to USCIS through the USCIS online account. More details on how to do it can be found here.
8. I want more information on my case
We provide the most complete USCIS case data publicly available, with more in-depth case histories than any other app. What specific information are you looking for? We're happy to investigate and see if we can add it to the app. Please click here to contact us with a detailed description of your needs.
9. My Case Information does not update
The app attempts to check your case/s every hour (depending on device activity, battery life, network connection, etc). The app will automatically notify you if a case status changes. If you have any questions about the app, please click here to contact us.
10. I've not received my card/letter/package. What can I do?
You can track the delivery of your Notice or Secure Identity Document (or card) by signing into your USCIS online account to receive automatic updates, including your U.S. Postal Service tracking number when the item is mailed. To find more information about this and other issues (lost or missing mail, Permanent Resident Card not received or returned to USCIS, etc.) click here.

If a card was mailed to you, and you have not received it, you should open a Case Inquiry with USCIS - click here to open one.
11. Can you help me receive my travel documents?
To get more information about your travel documents, please click here.
12. How can I schedule an interview with the USCIS?
All the details about the appointment, whether it is to view your appointment, request an appointment, asylum seekers, and NACARA appointment, can be found here.
13. What is an RFE (Request for Evidence)
If USCIS needs additional information to decide on your immigration case, it will send a request for evidence (RFE) to the mailing address you listed on your application.

An RFE contains four major parts: the law, a list of the evidence you submitted, a list of the evidence you are missing, and a response deadline.

Common RFEs include:
  • Missing Evidence
  • Missing proof of legal entry
  • Missing translation of documents
  • Inability to determine specialty occupation
  • Missing proof of experience
  • Unpaid fees
  • Missing medical examination and vaccination record
  • Explanation of criminal history
14. Does Receiving an RFE Mean My Application Was Rejected?
No. Receiving an RFE does not mean that USCIS has rejected your application, nor does it mean that they will reject your application.
This means that USCIS needs more information from you before making a decision on your application.
15. How to apply for a work/flight permit
In order to apply for any permit, kindly enter the USCIS website here and find the form that you need to file out.
USCIS's 'Ask Emma' might also be helpful.
16. How can I request a petition for a family member?
To petition for a family member for U.S. immigration, you'll generally follow these steps:

1. Determine Your Eligibility to Sponsor: First, you must be a U.S. citizen or a lawful permanent resident (green card holder). Also, you need to prove that you can support your relative at 125% above the mandated poverty line.

2. File a Petition: The primary form to petition for a family member is Form I-130, Petition for Alien Relative. This form establishes the relationship between you (the petitioner) and your relative (the beneficiary). You'll need to provide evidence of your relationship, such as birth certificates, marriage certificates, and any other relevant documents.

3. Pay the Filing Fee: There is a filing fee for the I-130 form, which you'll need to pay at the time of filing. Fees can vary, so it's essential to check the latest fees on the USCIS website.

4. Wait for Decision: After you submit your petition and all necessary documentation, USCIS will process your application. This can take several months or even years, depending on the type of relationship and the beneficiary's country of origin.

5. National Visa Center (NVC) Processing: If your petition is approved, and your relative is from another country, the application will be sent to the National Visa Center. Your relative will be asked to submit additional forms, undergo medical examinations, and eventually, an interview at the U.S. consulate or embassy in their home country.

6. Visa Issuance: If the visa interview is successful, a visa will be issued, and your relative can travel to the United States.

7. Adjustment of Status: If your relative is already in the U.S. (for example, on a different legal visa), they may apply to adjust their status to become a lawful permanent resident after the petition is approved.

To get find the form, click here.
17. Can I receive a new biometrics letter?
If you need to reschedule your biometrics appointment, you have two options:
1. Call the USCIS Contact Center at 1-800-375-5283
2. Submit a case inquiry online by clicking here.

Be prepared to explain why you need a new appointment.
For more information and to prepare for your biometrics appointment, please click here.
18. How to upload documents at USCIS?
To see tips on uploading and filing your forms online with USCIS, click here.
Make sure your documents are clear scans and/or photos are saved in an accepted file format like PDF or JPG.
19. Is this app legit?
Yes, this app is 100% legit. All case information displayed in the app is done so in compliance with the USCIS and Department of State Website policies (, which state: "Information presented on this WWW site is considered public information and may be distributed or copied."
20. Are you experiencing an issue with the application?
We need more information about your issue so we can help you out. You can contact our support team and provide the details of the problem you are experiencing, and we will be happy to investigate further.
21. Why are there ads in the app?
We want this app to be accessible to everyone, especially to all immigrants, regardless of their financial situation. That's why we've kept it free for the past ten years. Ads help us cover our costs to develop, maintain and support the app. If you prefer an ad-free experience, there's a small in-app purchase option you can buy to remove them, so you can enjoy uninterrupted access to the app.

We are always committed to making this app helpful for you, so please share with our support team any feedback/concerns you have.

While we provide a platform for tracking USCIS cases, we are not affiliated with USCIS and can't offer assistance with individual cases or logging in to the USCIS web services.

For direct support from USCIS, please contact them at 1-800-375-5283 (8 am-8 pm ET, Mon-Fri) or +1 212-620-3418 from outside the U.S.

USCIS's 'Ask Emma' might also be helpful.

Contact Us

If you require technical support for a problem with the iOS or Android app, please complete the form below and submit it to our support team:

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